The policy setting a maximum commission of 8% for online motorcycle taxi (ojol) services, which officially took effect on July 1, 2026, is now being tested in the field. Although aimed at regulating driver-partners' income, the implementation in the first three days showed differences in the application mechanisms between the two main ride-hailing apps, Grab and Gojek, triggering confusion among partners.
Several Grab driver-partners complained about the lack of socialization regarding this new calculation scheme. According to several drivers, the 8% commission deduction is not immediately visible upon order completion. Instead, the ride-hailing app's system only adjusts the balance the following day, which is deemed to make it difficult for drivers to monitor their daily net income in real-time.
On the other hand, the mechanism implemented by Gojek is considered more transparent by partners. Drivers reported that the details of the income split—where partners receive 92% of the trip fare—are immediately displayed upon each order completion. In addition to the transparency of the calculations, some partners also felt a positive impact from additional policies, such as the elimination of subscription fees for budget services, which is believed to provide more stability to their accounts.
Although the fare structure is considered slightly better, a number of drivers stated that this 8% commission policy has not yet provided a significant boost in overall income. The main challenge now for ride-hailing platforms is to ensure the delivery of clear and uniform information to partners, so that this policy, aimed at improving driver welfare, can be fully understood and its benefits optimally felt.
