Ensuring the active period status of their mobile number is a necessity for every Telkomsel customer. Neglecting to monitor this active period can lead to permanent card deactivation, resulting in the loss of access to voice calls, text messages, and internet connections that are crucial for user mobility.
A number entering the grace period or becoming inactive will certainly inconvenience the user, especially if that number is integrated with various banking services or other essential applications. As a preventive measure, Telkomsel has introduced a digital service ecosystem that allows customers to perform self-checks without having to visit a GraPARI office.
There are several practical methods customers can choose based on their convenience. These options include using the *888# USSD code, utilizing the MyTelkomsel application which offers comprehensive information, or interacting with the Veronika virtual assistant on various platforms such as the official website, Telegram instant messaging, and WhatsApp.
Through these channels, customers can not only verify whether the card is still active but also precisely monitor their remaining credit balance and the card's expiration date. This proactive step is highly recommended so that users have enough time to top up before entering the grace period, which could potentially result in a unilateral service disconnection.
