BPJS Kesehatan officially launched the Edge of the Nation Service (LANURI) program to expand the reach of the National Health Insurance (JKN) program, particularly for communities in frontier, outermost, and underdeveloped (3T) areas. This strategic move relies on two main service pillars: the Information and Administration Service Virtual Office (VIOLA) and Mobile BPJS (BPJS Keliling), to overcome geographical barriers and limited communication infrastructure in remote parts of the country.
In its implementation, LANURI is conducted simultaneously across 558 regency/city points throughout Indonesia, involving 126 BPJS Kesehatan Branch Offices. These service points include 379 VIOLA locations utilizing public facilities such as community health centers (puskesmas) and village offices for video conferencing, as well as 179 locations reached directly by the BPJS Keliling fleet for proactive outreach services.
The President Director of BPJS Kesehatan, Prihati Pujowaskito, stated that this innovation was driven by the reality that not all regions in Indonesia are ready to adopt digital technology independently due to internet network constraints and digital literacy levels. From January to May 2026, VIOLA was recorded to have been utilized 218,729 times by the public, mostly from the Contribution Assistance Recipients (PBI JK) segment updating their healthcare facility data.
The launch of this program is also part of the achievements of BPJS Kesehatan Board of Directors' 100 Days Work Plan, which has reached 91.53 percent of its target. The program combines a customer-oriented approach by sending medical personnel to isolated areas, monitoring student nutrition, and enhancing an IT-based internal supervision system to prevent national health insurance budget inefficiencies.
This effort to equalize health access has received full support from the Ministry of Cooperatives through the optimization of the Merah Putih Village Cooperative network for internet facility provision. Additionally, the Indonesian National Armed Forces (TNI) Health Center is committed to deploying tens of thousands of Babinsa personnel, military medical staff, and hospital ships to ensure health services reach communities in the outermost islands.
