PT PLN (Persero)'s subsidiary, PLN Icon Plus, achieved a brilliant milestone on the international stage by winning three awards at the prestigious Contact Center World (CCW) 2026 event. Through the ICONNET Contact Center service unit, the company brought home one Gold and two Silver awards, recognized for excellence in digital transformation and technology-based customer service.
The highest award, in the Gold category, was won for Best Organizational Customer Experience (CX). Meanwhile, the two Silver awards were received for Best Self Service Technology Application and Best Digital Transformation, underlining the company's success in optimizing digital-based operational systems.
President Director of PLN Icon Plus, Chipta Perdana, explained that user satisfaction and convenience are the main pillars in the development of ICONNET cable internet services. The company is committed to continuously integrating the latest technology with business processes to deliver connectivity solutions that are reliable, responsive, and tailored to public needs.
Through the integrated ICONNET Contact Center service, customers can now easily access information, submit complaints, and get technical assistance. PLN Icon Plus also continues to develop self-service systems to provide faster, more efficient, and flexible responses for customers.
As part of the PLN Group's commitment, PLN Icon Plus continues to strengthen information technology infrastructure and enhance human resource capabilities. This strategic step is taken to maintain premium service quality while supporting the acceleration of national digitalization in the future.
