The digital transformation driven by artificial intelligence (AI) has brought fundamental changes to the work ecosystem in Indonesia. Although data from the Work Trend Index 2024 shows that 92 percent of domestic knowledge workers have utilized generative AI, this adoption has not been balanced with comprehensive organizational readiness. The Cisco AI Readiness Index 2025 report reveals that only 23 percent of companies in Indonesia are categorized as 'Pacesetters', indicating a disparity between technological availability and human resource readiness.
In addition to technological mastery, global communication skills and English proficiency have emerged as crucial competencies that the future workforce must possess. According to data from the EF English Proficiency Index 2025, limited English proficiency remains a major challenge for corporate collaboration and business expansion. An IDC study shows that these communication barriers directly impact 78 percent of companies when interacting with global partners, and affect the effectiveness of internal decision-making in 74 percent of organizations.
The main issue often lies not in a lack of grammatical knowledge, but in a lack of professional confidence to apply language skills in real work situations. To address this, companies are beginning to integrate communication development as a key part of their strategy to enhance 'Global Workforce Readiness'. This effort aims to ensure local talent is not only technically skilled, but also capable of becoming competitive leaders on the international stage.
Technology-based solutions are now becoming the main relied-upon approach, as demonstrated by ELSA Business through its AI Learning Agent approach. The platform offers personalized English language training and real-life business scenario simulations, with progress trackable in real time. For instance, a collaboration with PLN has proven that AI-based training can boost productivity by up to 145 percent, providing tangible proof that investing in communication skills is the foundation for business growth in the era of digital disruption.
