BPJS Kesehatan is committed to breaking down barriers to health insurance service access for communities in Frontier, Outermost, and Disadvantaged (3T) regions. Through an initiative titled Remote Edge Service (LANURI), the institution introduces two main innovations: the Virtual Office for Information and Administration Services (VIOLA) and proactive BPJS Mobile services.
VIOLA is designed as a video conference-based interaction channel that allows the public to consult in real time with officers without needing face-to-face meetings. This innovation addresses administrative needs, complaint submissions, and membership information retrieval. As of May 2026, over 218,000 uses of this service have been recorded, primarily by Contribution Assistance Beneficiaries (PBI JK) through public facilities such as Community Health Centers (Puskesmas) and village offices.
President Director of BPJS Kesehatan, Prihati Pujowaskito, acknowledged that geographical challenges and the digital infrastructure gap in remote areas are the primary reasons for strengthening BPJS Mobile services. "The simultaneous implementation of LANURI across 558 regency/city points is part of the board's 100-day work program to ensure distance constraints no longer prevent people from securing their health rights," Pujo stated in a press release on Monday (July 13, 2026).
The program's success is also supported by cross-sectoral collaboration. The Ministry of Cooperatives plans to integrate the Red and White Village Cooperative network as a service hub, while the Indonesian National Armed Forces (TNI) committed to utilizing military health facilities, hospital ships, and deploying 76,000 Babinsa (village army officers) personnel to support the reach of LANURI services to the outermost islands.
In addition to expanding access, BPJS Kesehatan also recorded a 100-day program performance achievement of 91.53 percent. Other strategic focuses include strengthening JKN services in 3T regions, integrating student health monitoring via P-Care, and efforts to mitigate cost inefficiencies and prevent potential fraud within the National Health Insurance ecosystem.
