BPJS Kesehatan continues its efforts to break down geographical barriers in providing equitable access to healthcare services for all Indonesian people. Through a measured strategy, the institution is now optimizing two main channels: the Virtual Office for Information and Administration Services (Viola) and the BPJS Keliling proactive outreach service, specifically targeting residents in frontier, outermost, and underdeveloped (3T) regions.
Viola is a breakthrough based on video conferencing technology that allows the public to consult directly with BPJS Kesehatan officers in real-time. Collaborating with local governments, this access is strategically placed in healthcare facilities, village offices, and schools. It is recorded that from January to May 2026, as many as 218,729 transactions were conducted via Viola, with the majority of users coming from the segment of Contribution Assistance Recipients for Health Insurance (PBI JK).
Recognizing that digital infrastructure constraints and technological literacy remain challenges in some remote parts of the country, BPJS Kesehatan does not rely solely on online systems. The optimization of proactive outreach services through BPJS Keliling remains at the forefront to ensure that JKN administration and information stay accessible to communities not yet familiar with digital devices.
The President Director of BPJS Kesehatan, Prihati Pujowaskito, emphasized that this step is part of the 'Layanan Ujung Negeri' (Lanuri) program, which is a priority in the board of directors' first 100 working days. Currently, the program has been implemented simultaneously at 558 points across regencies and cities throughout Indonesia, involving 126 branch offices as a concrete effort by the state to be present for people in remote areas.
