BPJS Kesehatan has officially launched the Layanan Ujung Negeri (LANURI) program as a strategic effort to ensure equitable access to the National Health Insurance (JKN). The initiative, launched on Monday (13/07/2026), is specifically designed to reach communities living in frontier, outermost, and underdeveloped (3T) regions.
President Director of BPJS Kesehatan, Prihati Pujowaskito, explained that this program serves as a solution to geographical barriers and infrastructure limitations that have long made life difficult for residents in remote areas. By combining technology and direct physical presence, BPJS Kesehatan aims to bridge the distance between participants and administrative service centers.
One of the main pillars of this program is the Virtual Office for Information and Administration Services (VIOLA). Through a video conferencing system, the public can interact directly with officers without having to travel long distances to branch offices. This service has even been integrated into various public facilities such as community health centers (puskesmas), village offices, and schools, recording over 218,000 uses during early 2026.
On the other hand, for regions that still face digital access constraints, BPJS Kesehatan operates "BPJS Keliling" (Mobile BPJS) as proactive outreach units. These mobile service vehicles function to facilitate membership administration needs, information dissemination, and on-site complaint handling for the public.
The launch of LANURI took place simultaneously across 558 regencies and cities throughout Indonesia. Involving 126 branch offices, BPJS Kesehatan hopes that this program will enhance national healthcare service inclusion, particularly for participants under the Health Insurance Contribution Assistance (PBI JK) segment living in remote parts of the country.
