BPJS Kesehatan has officially introduced the Borderline Service (LANURI) program as a strategic step to expand the reach of the National Health Insurance (JKN) in frontier, outermost, and disadvantaged (3T) areas. This innovation is the culmination of the BPJS Kesehatan Board of Directors' 100-Day Quick Wins program, which was launched simultaneously at 558 district/city points across Indonesia on Monday (13/7/2026).
LANURI is designed as a solution to the geographical constraints that have historically hindered residents in remote areas from accessing membership administration. The program integrates two main approaches: virtual services through the Information and Administration Service Virtual Office (VIOLA) and a proactive outreach system via BPJS Keliling (Mobile BPJS). With this method, residents no longer need to travel long distances to branch offices just to update their data or submit complaints.
The President Director of BPJS Kesehatan, Prihati Pujowaskito, stated that the presence of LANURI is a testament to the institution's commitment to providing inclusive services for all levels of society. "This implementation involves 126 of our branch offices to ensure that the state's presence is felt even in the most remote areas, both through digital facilities at community health centers (Puskesmas) and direct visits by officers to the community," she expressed.
To maximize service coverage down to the village level, BPJS Kesehatan has established strategic partnerships with various parties. The Ministry of Cooperatives is supporting the initiative through the Red and White Village Cooperative network, which will provide internet access for VIOLA operations at tens of thousands of locations. This synergy aims to gradually cover 85,000 villages across Indonesia.
In addition to addressing administrative aspects, support also comes from the Indonesian National Armed Forces (TNI) through the provision of healthcare facilities and the deployment of Babinsa (village supervisory non-commissioned officers) personnel to assist with mobilization in hard-to-reach areas. This cross-sector collaboration, including with the Ministry of Law and Human Rights (Kemenkumham) and the Ministry of Creative Economy, is key to ensuring the future sustainability and quality of JKN services.
During the event, BPJS Kesehatan also confirmed the successful realization of the Board of Directors' 100-Day Quick Wins program, which reached 91.53 percent. This achievement serves as a foundation for BPJS Kesehatan to continue innovating to prioritize the interests of members and strengthen an equitable healthcare service ecosystem throughout the country.
