BPJS Kesehatan continues its efforts to break down geographical and infrastructural barriers to provide health insurance services for communities in 3T (frontier, outermost, and disadvantaged) regions. Through the Layanan Ujung Negeri (LANURI) program, the agency introduced the Virtual Office for Information and Administrative Services (VIOLA) and optimized Mobile BPJS services to reach residents in remote parts of the country.
VIOLA comes as an innovative video conferencing-based solution that allows the public to communicate in real-time with BPJS Kesehatan officers without having to visit a branch office. This service can be accessed through public facilities such as community health centers (puskesmas), village offices, and schools in collaboration with local stakeholders. Recorded from January to May 2026, over 218 thousand service utilizations were made, with the majority of users coming from the Contribution Assistance Recipients (PBI JK) segment.
President Director of BPJS Kesehatan, Prihati Pujowaskito, emphasized that not all regions in Indonesia have adequate digital infrastructure. Therefore, outreach initiatives through Mobile BPJS continue to be optimized in parallel. The LANURI program itself has now reached 558 regency/city points across Indonesia as part of the board of directors' 100-day work plan target.
The success of this program received appreciation from various parties, including the Ministry of Cooperatives and the Military Health Center (Puskes TNI). Cross-sector synergy is key, where the Village Cooperative network and military-owned health facilities are utilized as additional service points. This step is expected to address healthcare access disparities while ensuring equal social security protection across remote areas of the country.
