Generali Vietnam has successfully solidified its position in the Asia-Pacific insurance industry by winning two prestigious titles at the Insurance Asia Awards 2026. This award is concrete proof of the company's consistency in delivering technological innovation and improving service quality amidst the dynamic regulatory changes in Vietnam's life insurance industry.
General Director of Generali Vietnam, Nguyen Phuong Anh, stated that this success is the fruit of a 15-year commitment to placing customer trust as the main pillar of their business strategy. According to her, the innovations made by the company are not just operational additions, but a fundamental transformation designed to provide a more transparent and efficient customer experience.
The role of artificial intelligence (AI) has become a key instrument for Generali. Through the AI Trainer & Sales Assistant platform, the company has successfully equipped financial advisors with smart tools that accelerate access to product information and improve the quality of consultation services for customers. In addition, an AI-based voice bot system has also been implemented to ensure the transparency of the insurance application process, achieving an automatic verification rate of 98 percent.
The efficiency impact of this technology implementation is clearly visible in the company's operational speed. By the end of 2025, Generali successfully reduced claim processing times by up to 40 percent, with more than 70 percent of digital claims now resolved in just three business days. This achievement also shortened the average policy issuance duration to 2.1 business days, reflecting the company's dedication to policyholders' convenience.
