The modern business world is currently undergoing a paradigm shift. A company's success is no longer measured solely by profit growth figures, but also by the extent of its impact on employees and the broader community. Within the Environmental, Social, and Governance (ESG) framework, the social aspect has now become a crucial pillar for companies looking to maintain their existence amidst global competition.
Digital transformation plays a central role in this effort. Not only acting as a catalyst for operational efficiency, technology has now become a tool to ensure field worker safety while expanding economic reach for community groups that previously had difficulty accessing formal services. Telkomsel Enterprise, through its suite of digital solutions, is one of the actors consistently driving this sustainability agenda.
In high-risk industrial sectors such as mining, oil and gas, and manufacturing, technology serves as the primary protector for workers. Solutions such as Field Force Management enable real-time location tracking, while Video Analytics helps detect compliance with personal protective equipment (PPE) usage. Furthermore, innovations like IoT INTANK and fleet management systems like FleetSight have proven to significantly reduce workplace accidents by minimizing dangerous manual interventions.
Not stopping at internal security, ESG social commitments are also realized through enhancing economic accessibility. Initiatives such as providing widespread connectivity and utilizing data for the financial sector help communities and MSMEs break through digital barriers. In fact, the use of data analytics for the tourism sector has been proven to substantially boost local revenue.
The impact of this technology integration is tangibly recorded. Based on a LAPI ITB study included in the Sustainability Report 2025, the implemented digital solutions have supported over 685 thousand jobs. Furthermore, MSME owners in remote areas recorded revenue increases of up to 32 percent thanks to digitalization. This underscores that targeted technology adoption not only advances business but also serves as a tangible instrument in creating more inclusive and sustainable economic growth for the broader community.
