The Ministry of Health of the Republic of Indonesia has officially instructed all health facilities, especially hospitals, to strengthen standard operating procedures (SOPs) regarding the protection of medical personnel and healthcare workers. This decisive step was taken in response to growing concerns over potential intimidation and acts of violence that often target healthcare workers while performing their duties in the field.
Director General of Advanced Health Services at the Ministry of Health, Azhar Jaya, emphasized that the safety of healthcare workers, especially those serving in Emergency Units (ER), is a top priority. Hospital management is required to deploy security personnel and establish rapid response mechanisms to handle situations deemed threatening to the lives or safety of medical staff during operating hours.
In accordance with Law Number 17 of 2023 on Health, healthcare workers have legal protection to stop providing services if they feel threatened or experience intimidation, except in emergency conditions requiring immediate medical action. This provision is reinforced by a Minister of Health Regulation providing a legal basis for healthcare workers to withdraw from unsafe environments.
The Ministry of Health also reminded the public that any form of violence, both physical and verbal, against healthcare workers on duty can lead to criminal consequences. Perpetrators of violent acts can be prosecuted under articles of the Criminal Code (KUHP), including articles on assault and threats of violence.
As a solution to dissatisfaction with medical services, the Ministry of Health invites the public to use the official complaint channels available, namely through the 1500-567 hotline or WhatsApp service at 0811-500-567, active 24 hours a day. The Ministry of Health also encourages local governments to provide guidance to health facilities professionally without disrupting the continuity of public services for the wider community.
